How Outsourced Patient Engagement Programs Improve Patient Outcomes and Satisfaction

As a busy medical practice, you know that patient engagement is essential to providing high-quality care. When patients are engaged in their own care, they are more likely to follow their treatment plans, take their medications as prescribed, and come to their appointments on time. This can lead to better health outcomes and lower healthcare costs.

However, patient engagement can be challenging to achieve. Medical practices are often busy and understaffed, and it can be hard to find the time and resources to develop and implement effective patient engagement programs. This is where outsourced patient engagement programs can come in.

Outsourced patient engagement programs are designed to help medical practices improve patient engagement through a variety of strategies, such as:

• Patient education: Outsourced patient engagement programs can provide patients with educational materials about their conditions, treatments, and lifestyle changes they can make to improve their health.
• Communication: Outsourced patient engagement programs can help medical practices communicate more effectively with their patients through email, text messages, and social media.
• Self-management: Outsourced patient engagement programs can provide patients with tools and resources to help them manage their care, such as online appointment scheduling, medication reminders, and health tracking tools.

A growing body of research shows that outsourced patient engagement programs can positively impact patient outcomes and satisfaction. For example, a study published in the journal Patient Experience found that patients who participated in an outsourced patient engagement program were more likely to report that they were satisfied with their care and felt like their providers were listening to them.

Here are some specific examples of how outsourced patient engagement programs have benefited patients:

• Improved medication adherence: A study published in the journal Telemedicine and e-Health found that patients who participated in an outsourced patient engagement program were more likely to take their medications as prescribed.
• Reduced readmission rates: A study published in the journal Health Affairs found that patients who participated in an outsourced patient engagement program were less likely to be readmitted to the hospital within 30 days of discharge.
• Increased patient satisfaction: A study published in the journal Journal of Medical Systems found that patients who participated in an outsourced patient engagement program were more likely to report that they were satisfied with their care.

Welby Health is a third-party patient engagement provider offering a comprehensive program to help medical practices improve patient outcomes and satisfaction. WelbyCare, Welby Health's flagship program, has been shown to improve medication adherence, reduce readmission rates, and increase patient satisfaction.

Hear from patients who have benefited from WelbyCare:

• "I have diabetes, and I used to have a hard time managing my blood sugar levels. But since I started participating in the WelbyCare program, I've been able to get my blood sugar under control. The program provides me with educational materials about diabetes, and I can track my blood sugar levels online and get feedback from a Welby Health nurse practitioner." - F. Kiernan
  
  
• "I have a chronic heart condition, and I used to feel like I was on my own when it came to managing my care. But since I started participating in the WelbyCare program, I feel like I have a team of people supporting me. The program provides me with educational materials about my heart condition, and I can communicate with my doctor and other healthcare providers through the program's messaging system." - P. Garcia

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Outsourced patient engagement programs can be a valuable tool for medical practices looking to improve patient outcomes and satisfaction. By outsourcing patient engagement to a third-party provider, medical practices can free up their staff to focus on other tasks, such as providing direct patient care.

If you are considering outsourcing any portion of your care management programs, be sure to choose a provider that has a good track record, and that offers a program that is tailored to the needs of your patients and your practice.

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